Thank you for shopping at novabladellc.com. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, accessories, and documentation (if applicable).
  • Not show signs of misuse, damage, or alteration.
  • Be accompanied by proof of purchase or your order number.

Items that have been used, damaged by the customer, or are not in resalable condition are not eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care items that have been opened, used, or whose hygiene seal has been broken.
  • Products damaged due to improper use or accidental damage after delivery.
  • Clearance or final sale items, where permitted by law.
  • Gift cards, if offered.

3. Return Process

To initiate a return:

  1. Contact our customer support team before sending any item back.
  2. Provide your order number and the reason for your return.
  3. If your return is approved, we will provide return instructions.
  4. Securely package the item and ship it to the return address below.

Returns sent without prior authorization may experience delays in processing.

4. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
  • If the return is for any other reason (such as ordering the wrong item or changing your mind), the customer is responsible for the return shipping cost.

Original shipping charges are non-refundable unless the return is the result of our error.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 3–5 business days.

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.

6. Exchanges

We replace items only if they are defective, damaged during transit, or if you received the wrong item.

Please contact us before requesting an exchange.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item and packaging.

We will work quickly to provide an appropriate resolution.

8. Return Address

NOVA BLADE LLC
2035 RIVER ROAD
BERWICK, LA 70342
United States

Please do not send returns to this address without first contacting our customer support and receiving return authorization.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: [email protected]

Phone: +1 (985) 238-1891