1. How can I place an order?

Simply browse our website, add your desired items to the shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2. What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, as well as other secure payment methods available during checkout.

3. Is my payment information secure?

Yes. All payments are processed through a secure payment gateway using SSL encryption. We do not store your complete payment card information on our servers.

4. Do you offer subscriptions or automatic renewals?

No. All purchases on novabladellc.com are one-time purchases only.

We do not offer subscription services, recurring billing, or automatic renewals. You will only be charged for the order you place.

5. Where do you ship?

We currently ship within the United States only.

At this time, we do not offer international shipping.

6. How long does shipping take?

Orders are typically processed within 1–2 business days.

After shipment, standard delivery usually takes 3–7 business days, depending on your location and the shipping carrier.

7. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

8. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it.

Please contact our customer support as soon as possible. Once an order has been shipped, changes or cancellations are no longer possible.

9. What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned items must be unused, in their original condition, and include the original packaging. Please review our Return & Refund Policy for complete details before submitting a return request.

10. Who pays for return shipping?

If you receive a damaged, defective, or incorrect item, we will cover the return shipping costs.

For returns due to personal preference, ordering the wrong item, or changing your mind, the customer is responsible for return shipping costs.

11. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 3–5 business days.

Your bank or payment provider may require additional time to post the refund.

12. What should I do if my package arrives damaged?

Please contact us within 48 hours of receiving your package.

Include your order number along with clear photos of the damaged item and packaging so we can assist you promptly.

13. What if I entered the wrong shipping address?

Please contact us immediately after placing your order.

If your order has not yet been shipped, we will make every reasonable effort to update the shipping address.

14. How can I contact customer support?

If you have any questions or need assistance, please contact us:

Email: [email protected]

Phone: +1 (985) 238-1891

Our customer support team will respond as quickly as possible during normal business hours.